Menu Terms of Use and Sale

These terms govern exclusively the RistoSmart FM Menu cloud service available on the domain dedicated to Menu. They do not amend or replace the terms governing RistoSmart FM Pro.

1. Service

Menu enables users to create, publish and update digital menus, PDFs and QR codes. Premium functions may include photographs, wine lists, daily menus, event menus, bookings and translations. The functions actually included are those displayed in the app at the time of purchase.

2. Account

Users must provide accurate information, protect their credentials and notify the provider without delay of any unauthorised access. The account is intended for the business identified during registration and may not be transferred without consent.

3. Free plan, Premium and licences

The classic menu may be offered free of charge subject to the limits shown in the app. Premium is available through a monthly or annual Stripe subscription or through a licence code issued by the administrator. The code activates the service for its associated term, including without expiry where expressly stated, cannot be exchanged for money and does not create Stripe renewals.

4. Prices, taxes and renewal

Current prices are displayed before payment; applicable taxes may be added according to the customer’s country and tax information. Stripe subscriptions renew automatically at the selected interval until cancelled. Any price changes apply only in the future and are communicated as required by applicable law.

5. Payments and cancellation

Stripe manages payment, payment methods, invoices and renewals. Customers may update their payment method and cancel through the Stripe portal accessible from the Premium page. Unless the portal states otherwise, cancellation stops renewal and Premium remains available until the end of the period already paid. Cancelling renewal is not the same as exercising a statutory right of withdrawal.

6. Consumer withdrawal

Where the customer is a consumer and applicable law so provides, the customer may withdraw from a distance contract within 14 days of its conclusion without giving a reason. The customer may use the online withdrawal function or write to the contact shown below. Any proportionate amount due for a service begun during the withdrawal period, and any statutory exception, applies only where the relevant requirements are met and the required consents have been obtained. All mandatory rights remain unaffected.

7. Content and restaurant responsibility

Users retain rights in uploaded content and grant the provider the technical licence needed to host, process and display it. Users are responsible for prices, ingredients, allergens, availability, images, trade marks and published information, and for holding all necessary authorisations and rights in those materials. Menu does not replace the restaurant’s information or food-safety obligations.

8. Translations and third-party services

Automatic translations or translations generated through artificial-intelligence services may contain errors and must be checked by the user before publication, especially for allergens and health information. Where users connect their own API key or services such as Stripe, OpenAI or WhatsApp, the relevant provider’s terms also apply.

9. Bookings

The booking module facilitates the transmission of requests between diners and restaurants. The restaurant decides acceptance, availability, times and conditions; the Menu provider is not a party to the restaurant service and does not guarantee that a request will be accepted.

10. Proper use and suspension

The service must not be used for unlawful or misleading content, infringement of third-party rights, malware, unauthorised access or activities that compromise security or availability. In the event of risk, breach or non-payment, the provider may restrict or suspend the service proportionately and will inform the user where possible.

11. Availability, data and termination

Maintenance or interruptions may occur. The provider adopts reasonable continuity and security measures but does not promise absolute availability. Before closing an account, users must export the content that is available to them. Data retention and deletion follow the Menu Privacy Notice and legal requirements.

12. Warranties and liability

The service is supplied with the care reasonably expected of a SaaS service. To the extent permitted by law, the provider is not liable for user content, restaurant decisions, third-party services or indirect losses. No provision limits liability or rights that cannot lawfully be excluded, including consumer rights.

13. Governing law and disputes

Italian law applies, without prejudice to mandatory rights granted to consumers by the law of their country of habitual residence and to mandatory consumer jurisdiction. For business customers, subject to mandatory rules, the courts at the provider’s location have jurisdiction. Before taking action, the parties are invited to seek a solution through the contact shown below.

14. Changes and contact

Material changes are communicated with reasonable notice and do not operate retroactively on periods already purchased, except where required by law or for security reasons. For support, complaints and legal notices: info@ristosmartfm.app.